Echelon works with organisations, from local authorities and large London boroughs to some of the smaller district councils and housing associations, on their estates management provision, from procuring contracts and ensuring robust requirements are built in to deliver good quality high value services, to stakeholder consultation to establish what is or is not working. Clients include CCHA, Thrive Housing, Watford Community Housing, Onward Housing Association and Livin.
Echelon identifies exactly what level of involvement is needed. Existing documents and data are reviewed and consultations are held, either formal or informal, to obtain insight which allows us to make suggestions around retaining or improving the service going forward. If we have been asked to create the technical specification then we will build these aspirational requirements into new contracts going forward, and bidders will be asked to demonstrate how these requirements would be met, for example well trained and highly motivated staff using appropriate and effective tools and equipment to deliver a high-quality service.
We have long standing relationships with many of our clients. For CCHA for example, we recently delivered a fully comprehensive scoping and procurement exercise for estate management that involved communal cleaning, waste removal and window cleaning. Thrive Homes requested us simply to manage stakeholder consultation to allow them to gain an understanding of how their provision was perceived. Some clients are interested in scoping and detailing technical requirements and documentation to create a performance management cost model, and some in full end to end project support from the scoping stages to full mobilisation and ongoing contract management.
“Echelon fully guided us through the process and made sure the procurement was robust. Their experience in delivering and procuring these types of contract really helped ensure Livin achieved positive outcomes in terms of the new arrangements for its customers.” Helen Johnson, Livin Futures Manager