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Improving services through a holistic review
echelon was appointed to review the existing service delivery model for repairs, voids and planned works and to consider potential alternative delivery models including outsourced, shared service models, joint ventures and limited liability partnerships and wholly-owned subsidiaries.
A multi-stakeholder workshop identified three primary drivers– greater control over the service, cost savings and efficiencies and Incentives for service improvement. As well as identifying objectives and aspirations for the future it highlighted strengths and weaknesses with the existing service delivery model.
Following the detailed options appraisal, it was decided to procure an integrated asset management contract with a single provider with refinement of the new delivery model through dialogue.
It was recommended that EDDC extend its existing contracts and then enter into a contract with a single service provider for a minimum of 10 years, building a series of recommendations into the new delivery model.