As well as working with clients to procure and mobilise new services, echelon offers tailored training and development programmes to bring employees up to speed on new processes and procedures.
After working with Croydon Council to reprocure the majority of its asset management-based contracts and restructure its Homes and School Improvement Services team, echelon facilitated a training and development programme, providing instruction on the new contract requirements to the employees who would be involved in delivering them.
This included process mapping workshops to improve and embed processes, and presentations and interactive workshops covering areas such as the contract principles and the roles and responsibilities of individuals, as well as addressing the key issues relative to the different workstreams.
Workshops were held to introduce teams to the new commercial model and to train them on the Price Per Property and Price Per Void models that had been developed. echelon also supported the council with the implementation of its new IT system.
Following the training sessions, echelon produced a contract manual and guide, incorporating the information covered in the workshops, providing employees with a reference document outlining the main areas of the contract.