echelon worked with Charnwood Borough Council to procure a five-year contract to deliver improvements to homes across the borough, which was awarded to Fortem. echelon was re-engaged by Charnwood to deliver joint training to council and contractor employees who would be delivering the contract on the ground.
echelon also ran workshops to help employees understand how the contract would work in practical terms, looking at what was going to be done differently, covering areas including governance arrangements, levels of authority and dealing with disputes.
Following the training sessions, echelon produced a detailed handbook, for use by both parties to the new partnership to manage the new contract. This helped build shared understanding and positive working relationships to enable the contract’s success.