DLO Improvement
South Cambridgeshire District Council
South Cambridgeshire District Council (SCDC) owns 6,181 homes in a district of 564 sq km. In November 2004 it became apparent that the councils Direct Labour Organisation responsive repairs service was failing to cover it's costs and urgent turn around measures were needed.
Download the case study for South Cambridgeshire District Council (164kb PDF)
echelon's appraisal of the options for the way forward, and provision of temporary management support was invaluable.
By echelon setting up and facilitating a number of stakeholder group meetings to oversee the recovery process we were able to create a 22 point recovery plan.
echelon's involvement helped to improve the operation and efficiency of the service it in to a surplus making position inancially. echelon provided the catalyst for change which set the service on the road to recovery.
Brent O'Halloran, Property Services Manager
South Cambridgeshire District Council